1. Introduction
NeoTec Financial Services Ltd (“NeoTec”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy applies to visitors to our website, prospective merchants, existing merchants, partners, and individuals who contact us.
2. Data Controller
NeoTec Financial Services Ltd acts as a data controller for personal data collected through this website and during business interactions.
Company details:
NeoTec Financial Services Ltd
Registered in England & Wales
Registered Office: 167-169 Great Portland Street, London, England, W1W 5PF
Email: info@neotechfinancialservices.com
3. Personal Data We Collect
We may collect and process the following categories of personal data:
• Identity data (name, job title, company name)
• Contact data (email address, phone number, business address)
• Technical data (IP address, browser type, operating system)
• Usage data (pages visited, interaction data)
• Compliance data (where applicable, including KYC/KYB-related information)
We do not knowingly collect data relating to children.
4. How We Use Personal Data
We process personal data only where there is a lawful basis. Purposes include:
• Responding to enquiries and contact requests
• Merchant onboarding and due-diligence processes
• Compliance with legal and regulatory obligations (AML, fraud prevention)
• Improving our website and services
• Business administration and record-keeping
5. Lawful Bases for Processing
Our lawful bases include:
• Contractual necessity
• Legal obligation
• Legitimate interests
• Consent, where required
6. Sharing of Personal Data
We may share personal data with:
• Banking and payment partners
• Card schemes and payment networks
• Compliance, fraud-prevention, and verification providers
• Legal, regulatory, and professional advisers
All third parties are required to protect personal data appropriately and act in accordance with applicable data-protection laws.
7. International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, including UK adequacy decisions, Standard Contractual Clauses, or equivalent protections.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and accounting requirements.
9. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
10. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request rectification or erasure
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://ico.org.uk
11. Cookies
Please refer to our Cookie Policy for information on how we use cookies.
12. Contact
For privacy-related enquiries, contact:
📧info@neotecfinancialservices.com